More confidence.
Less “is this real?”
left unanswered.
A resident brings the office a toll text or a worrying bank call. The desk gives you someone to refer them to, plus material for the whole community.
A free 20-minute conversation. Phone or Zoom, no purchase required. Founding rates are available on the pricing page.
"Final notice: your toll is unpaid. Pay $6.95 now or a late charge will be added. Use the payment link in this message."
Leave the link alone. If you want to check a toll, open SunPass's own app or site yourself. The small amount is the hook, not proof it's real.
Recreated example.
One clear route.
Send the message
Use the agreed email or text route with a short description. Remove sensitive details. Nothing is monitored automatically.
Get a bounded assessment
Dominic reviews what you supplied and explains the next step. Missing context may mean there isn't enough evidence to say.
Use your own verified contacts
For money or account access, confirm through a route you already had and use the right approver.
Keep the record
A monthly board record with de-identified themes. Identifiable resident cases require the resident's permission before sharing.
Built around your people.
Both include the desk, office House Rules, an "it happened" response sheet, the resident bulletin, remote talks and a board record.
Community
Up to 500 households
- Message reviews for your whole team
- Monthly print-ready resident bulletin
- Quarterly remote talk or recording
- Office House Rules and a board record
Included monthly: 6 cases or 60 review minutes a month, shared across the community; follow-ups count toward the same case. See the shared allowance.
$599 today ($249 first month + $350 onboarding), then $249 a month. No automatic overage charges.
Community Plus
Up to 1,500 households
- Message reviews for your whole team
- Everything in Community
- Two extra live Zoom talks a year
- Digital welcome kit for new residents
Included monthly: 12 cases or 120 review minutes a month. See the shared allowance.
$749 today ($399 first month + $350 onboarding), then $399 a month.
Founding clients: $99 a month for the first three months, onboarding waived
For the first five communities on Community: $99 a month for three months, then $249 a month from month four, with onboarding waived. See founding rates and checkout to see availability and the introductory checkout. The standard checkout buttons include the $350 onboarding charge. Plus plans are excluded. Honest feedback is welcome; reviews and publication are optional, and any published endorsement will disclose the discount.
Month to month, with 30 calendar days’ written notice. Final subscription charges are prorated; an earlier cancellation date confirmed by the customer portal is honored. Read cancellation terms. Optional extras by arrangement: in-person session $300 plus mileage, executive or board Zoom $150, co-branded monthly client alert $99 a month. None is required.
Rules your people can actually use.
In a 45-minute remote onboarding conversation we write your checking rules together and confirm the right response contacts.
A request to change payment details needs a call to a contact already on file, then the required internal approval. The sender's urgency, signature, logo or familiar voice cannot replace those checks.
The office gets material, not a second job.
Monthly print-ready bulletins cover the messages residents actually get. A quarterly remote talk or recording keeps the advice familiar, with time for questions. The office refers; it doesn't have to judge every resident's private situation.
Know the boundaries.
The desk reviews what you submit. It does not:
- Monitor accounts or filter email
- Approve payments or confirm bank ownership
- Recover money
- Provide technical incident response
- Claim to detect deepfakes; a familiar voice is not proof of identity
- Replace your IT provider; if they already cover this, I'll say so
Free scam guidance is also available from the AARP Fraud Watch Network Helpline. Read scope, privacy and availability.
Questions boards ask.
How fast do you reply?
Complete requests received by noon Eastern get a reply by 5 p.m. that business day; later requests are due by 5 p.m. the next business day. Monday–Friday, excluding observed U.S. federal holidays. Active, onboarded plans and available review allowances apply. No emergency or 24/7 service.
What if something already happened?
Don't wait for the desk. Call your bank's fraud line if money moved, or your IT or account provider if a password or access was shared. The response page has the order.
Who can see a resident’s case?
Resident cases stay private by default. Sharing an identifiable case with the board or manager needs the resident's permission; the board record uses de-identified themes.
What counts as a case?
One suspicious request, transaction or incident, including related follow-ups within five business days of the latest substantive reply. See the full case definition. Extra review beyond the monthly allowance needs a written agreement; there are no automatic overage charges.
How do I cancel?
Month to month, with 30 calendar days’ written notice. Final subscription charges are prorated; an earlier cancellation date confirmed by the customer portal is honored. Read cancellation terms.
Start with a
conversation.
A free 20-minute call. Tell me how your office or community handles suspicious messages. We’ll see whether a desk would help.
Phone or Zoom. No purchase required.
Prefer email? desk@catchthebait.com
Or call (941) 529-7863.