Clear expectations.
No fine-print surprises.
What you can expect from the desk, in plain terms. Updated September 24, 2026. Read the full Service Agreement for client terms and a downloadable copy.
The service
Catch the Bait is the scam-awareness work of Dominic Spinnato, Suncoast Tech Expertise. The subscription combines individual message guidance, client-specific checking rules, response sheets, education and monthly records.
There is no managed security provider behind the desk. No email filtering, account monitoring, technical containment, compliance certification, payment approval or money-recovery service is included.
Availability
Complete requests received by noon Eastern get a reply by 5 p.m. that business day; later requests are due by 5 p.m. the next business day. Monday–Friday, excluding observed U.S. federal holidays. Active, onboarded plans and available review allowances apply. Service hours are 9 a.m.–5 p.m. Eastern. No instant-pickup or 24/7 service. Full response-window terms.
Before case intake begins, we complete an Order Summary and both accept the Service Agreement. Payment alone does not accept it. Subscription time starts with the agreed intake date; earlier collected subscription payments are credited or refunded.
The four outcomes
Do not proceed. The material shows a known pattern.
Check independently, through a contact you already had, before acting.
There isn't enough context to assess. What's missing is named.
No scam indicators in what was reviewed. That covers only the material shown.
Each outcome applies only to submitted material. A screenshot can hide context or link destinations. No outcome authenticates a person, confirms bank ownership or approves a payment. A familiar voice is not proof of identity; the desk does not claim to detect deepfakes.
Ongoing education
Scam Desk plans include the lessons, handouts, bulletins and remote refreshers described in the selected plan. These support practical scam awareness. The free scam guide and fictional message examples are available to everyone.
Your information
AI assistance is your choice. With specific written authorization for the named provider and workspace, AI may help organize redacted information and draft advice. Dominic reviews the material and assessment before sending your reply. Declining or withdrawing AI keeps manual review within your existing plan without an opt-out surcharge. We do not opt your information into model training. AI chats, files and drafts follow the agreement’s deletion rules; processor residual copies follow their published cycles and lawful exceptions. Read the AI disclosure and choice.
The public examples use fictional fixed content. They accept no real cases or uploads and send nothing to Dominic. The call-request form sends your name, organization, phone number and business/community selection through Cloudflare to desk@catchthebait.com. The website does not keep a separate submissions database. Your request is retained in Dominic’s email so he can arrange your call; it does not subscribe you to marketing. Unconverted inquiry details are deleted after 90 days without an active conversation unless you agree otherwise. Email links open your email app; call links open your dialer.
For discovery, send basic organization and contact details only. Do not send passwords, codes, full account numbers, identity documents, health records or private customer files. Email to desk@catchthebait.com forwards to Dominic's Gmail; replies may come from dominicspinn@gmail.com. Ordinary email and text are not a secure document vault.
The Service Agreement sets the privacy and retention rules: raw case material is removed from controlled active storage within 30 days after closure or an earlier verified deletion request/service end, subject to legal holds and processor backup limits. Minimal usage records are kept up to 12 months; contract and payment records up to seven years. Approved channels and users are confirmed before intake begins. Community resident cases are private by default; identifiable sharing with a board or manager needs the resident's permission. Board records use de-identified themes.
Hosting uses Cloudflare. Browser-based Web Analytics is disabled. Fonts load from Google Fonts. Payments are processed by Stripe, which handles card details; this site never sees them. Those services may process technical browser and request information. Contact Dominic via the page details for a privacy question, correction or deletion request. Basic anti-spam checks use request information to limit repeated submissions; submitted contact details are not written to application logs.
Prices and cancellation
Founding Business Core and Community clients pay $99/month for the first three months, with onboarding waived. From month four, Core renews at $149/month and Community at $249/month. The offer is limited to the first five clients of each eligible plan; Plus plans are excluded. The founding checkout applies the introductory discount. Check that Stripe shows $99 before paying.
The monthly shared review allowances are: Business Core (up to 15 staff), 4 cases or 40 minutes; Business Plus (up to 40 staff), 8 cases or 80 minutes; Community (up to 500 households), 6 cases or 60 minutes; Community Plus (up to 1,500 households), 12 cases or 120 minutes. Each allowance ends at the case count or review minutes, whichever comes first; related follow-ups within five business days of the latest substantive reply stay in the same case, while active review time counts toward the cycle in which it is used. What counts as a case. Standard plans include a one-time $350 onboarding charge. Extra work requires agreement; there are no automatic overage charges. Month to month, with 30 calendar days’ written notice. Final subscription charges are prorated; an earlier cancellation date confirmed by the customer portal is honored. Read cancellation terms.
Urgent situations
Use your established bank or IT and account-support route promptly. This guide explains which route fits what happened. Do not wait for Dominic or a case ticket.